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Sanjay Gandhi Memorial Hospital
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Citizen charter

Facilities:
1.All facilities in this hospital are free of costincluding ultrasoundfor OPD patients.
2.O.P.D. registration has separate queues for (a) male (b) female (c) seniorcitizen, freedom fighter, persons with disabilities patients & (d) DelhiGovt. Health Scheme beneficiaries.

O.P.D. RegistrationTimings:
Weekdays 7:30 A.M to 12:00P.M.,
Saturday7:30 A.M. to 11:00A.M

Investigation Registration Timing:
 Weekdays 8:00 A.M. to 12:00 (Noon),
Saturdays 8:00 A.M. to 11:00 A.M

 All themedicines are given free of cost from hospital pharmacy and are usually givenfor three days but for illness, medicines are given for 15 to 30 days.
Indoor patient is provided all facilities freeof cost with free food.
Free Ambulance is available for referring needypatients to specialized hospitals
2. Other facilities available are:

PROTOCOLFOR DISABILITY CERTIFICATE

  1. Patient to get his / her OPD cardmade from registration counter. OPD card will be made on priority.
  2. Patient to attend concerned OPD onthe same day and patient will be examined on priority.
  3. Patient to get relevantinvestigations completed as per advice. All investigations will be done onpriority.
  4. A)Patient to submit investigation reports along with relevantdocuments in Room No 601 with 4 passport size photographs, residence proof(Ration Card, Voter I.D. or Aadhaar Card) on the same day or any other daybetween 2.00 pm to 4.00 pm (Monday to Friday).

B)For Orthopedic/ Physical disability, the papers will be submitted inRoom No 601 and patient will be given an appointment for detailed examination.
C)For Neurological Disability, patients will be referred to IHBAS.Certificate will be given by IHBAS.

  1. Disabilitycertificate will be made within 21 days of submission of relevant documentsin Room No 601 and will be informed accordingly.
  2. Disabilitycertificate can be collect by self or by other person on providing properauthorization.

Protocol to issue disability certificate forRailway pass

  1. To get certificatefrom Ortho deptt. Contact Room no 601 on Tuesday, Thursday and Fridaybetween 2 to 4 pm.
  2. To getcertificate from -Eye deptt (Room no 32), ENT deptt. (Room no 26), Surgerydeptt. (Room no- 28), Medicine deptt. (Room no-34 & 35) from 8 am to 1pm.
  3. Kindly bringoriginal Disability certificate along with Railway form duly filled &photo pasted on it.

Protocol for issue of Blood units

  1. In routine cases of bloodrequirements:- With replacement donation only
  2. In Life saving cases:- Withoutreplacement donation but only after the requisition signed and stamped bytreating Consultant/Senior doctors(From 9am to 4 pm) and by Senior Residentand countersigned by CMO on duty( from 4 pm to 9am).
  3. There is no charge for blood unitsissued to admitted patients of our hospital and any other Delhigovt. hospital if required( on case tocase basis)
  4. In case of blood issued to Pvt.Hospital ( In Emergency cases only) processing fees mentioned below isapplicable:-

Protocol ForCorrection Of Birth Certificate
Forthe correction in the spellings of father/mother name and residential addressand contact MRD Room no-501 along with thedocuments mentioned below:-

5.  Birth certificate original + 1 photo copy.

Protocol Forcorrection of death certificate
Forthe correction in the spellings of father/mother wife, husband name andresidential address and contact MRD, Room no-501 along with thedocuments mentioned below:-

Protocol To Get Birth And Death RegistrationNumber

Birth and Death Certificate may be obtained fromMCD office, Jalebi chowk , Sultanpuri after taking Registration number of Birthand Death from MRD branch Room No-504 between 9.00 A.M to 4.00 P.M.(Monday toFriday) and 9.00 A.M to 1.00P.M (Saturday) . Patients are requested to bringDischarge slip/ Death slip to obtain Registration number.


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Shri Arvind Kejriwal
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Last Updated : 23 Jul,2019